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FAQ

Frequently Asked Questions

Everything you need to know about our HVAC, plumbing, and maintenance services.

24/7 Emergency Service Available

Furnace out? Major leak? We respond fast — any time, day or night.

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What services do you offer?

We provide a full range of home comfort services:

  • Furnace installation, repair, and maintenance
  • Air conditioning installation and repair
  • Hot water tanks & tankless systems
  • Plumbing services
  • Indoor air quality solutions (humidifiers, air purifiers)
  • Boiler systems and hydronic heating
Are your technicians certified and insured?

Yes — all of our technicians are fully licensed, trained, and insured to work in Alberta.

What areas do you service?

We proudly serve Sherwood Park, Edmonton, St. Albert, Beaumont, Leduc, Spruce Grove, Stony Plain, and surrounding communities.

How quickly can you get to my home?

We offer fast response times and same-day service whenever possible.

Do you offer financing options?

Yes, we offer flexible financing options to help make your installation or repair more affordable. View financing options →

Do you provide free estimates?

We offer free estimates on installations and replacements. A service call fee may apply for diagnostics.

How much is a service call or diagnostic fee? $139

Our standard diagnostic / service call fee is $139.00. This covers a technician visiting your home to inspect and diagnose the issue.

How much does furnace or AC maintenance cost? $149 each

General furnace maintenance and general AC maintenance are each $149.00 per system.

💡 Bundle & save: Book both at the same visit — the second system is only $79.00.
Are there extra charges for emergency or after-hours service?

Emergency or after-hours service rates may vary depending on the time and nature of the call. Our team will communicate any applicable fees before work begins — no surprises.

Do you provide quotes before completing repairs?

Yes. After diagnosing the issue, our technician will explain the problem and provide pricing options before any repair work is completed.

How often should I service my furnace?

We recommend servicing your furnace at least once per year, ideally in the fall before winter sets in.

How long does a furnace last?

Most furnaces last between 15–20 years with proper maintenance.

What are signs my furnace needs repair?
  • Strange noises (banging, rattling, squealing)
  • Uneven heating throughout the home
  • Higher than usual energy bills
  • Weak or reduced airflow
  • Frequent cycling on and off
Should I repair or replace my furnace?

If your furnace is over 15 years old and requires frequent repairs, replacement is often the more cost-effective option. Our technician can help you evaluate which makes sense for your situation.

How often should I service my air conditioner?

Your AC should be serviced once per year, typically in the spring before peak cooling season.

Why is my AC not cooling properly?

Common causes include:

  • Dirty or clogged filters
  • Low refrigerant levels
  • Blocked airflow around the unit
  • Dirty evaporator or condenser coils
How long does an air conditioner last?

Most air conditioners last 10–15 years with proper annual maintenance.

Do you offer plumbing services?

Yes, we provide full residential plumbing services including repairs, installations, and maintenance.

What plumbing issues do you handle?
  • Leaks and pipe repairs
  • Drain cleaning
  • Water heater installation & repair
  • Fixture installation
  • Emergency plumbing
How do I know if my hot water tank needs to be replaced?

Signs your hot water tank may need replacing:

  • Rusty or discoloured water
  • Loud rumbling or popping noises
  • Inconsistent hot water supply
  • Unit is over 8–12 years old

Do I really need annual maintenance?

Yes. Regular maintenance improves efficiency, extends equipment lifespan, and helps prevent costly breakdowns. Our JDK Advantage+ Program provides monthly maintenance, priority service, and exclusive discounts year-round. Learn more →

How often should I change my furnace filter?

Typically every 1–3 months, depending on usage and home conditions (pets, allergies, etc.).

What’s included in a maintenance visit?
  • Full system inspection
  • Cleaning of key components
  • Safety checks
  • Performance testing
  • Filter check or replacement
How can I lower my energy bills?
  • Upgrade to high-efficiency equipment
  • Use a smart thermostat
  • Schedule regular maintenance
  • Improve home insulation and sealing

How long does installation take?

Most HVAC installations can be completed within one day, depending on the system type and your home’s setup.

What size system do I need?

Proper sizing depends on your home’s layout, insulation, and square footage. A professional load calculation is required — our team will handle this during your estimate.

Do you install equipment in older homes?

Yes, we can retrofit systems into older homes and upgrade existing equipment to modern, efficient standards.

What brands do you install?

We install high-quality, energy-efficient HVAC systems suited for Alberta’s climate. Contact us for current brand recommendations.

Do you work on new construction homes?

Yes, we provide full HVAC and plumbing solutions for new residential builds from the ground up.

Do you offer commercial HVAC services?

Yes, we service and install commercial HVAC systems including rooftop units, boilers, and ventilation systems.

Do you offer 24/7 emergency service?

Yes. We offer 24/7 emergency service for heating, cooling, and plumbing issues. If your furnace stops working in winter or you have a plumbing emergency, our team is ready to respond quickly.

What qualifies as an HVAC emergency?
  • No heat in winter
  • No cooling during extreme heat
  • Gas leaks or unusual smells
  • Major water leaks
What should I do before calling for service?

A few quick checks can help our technician diagnose faster:

  • Check your thermostat settings and batteries
  • Replace or inspect your furnace filter
  • Ensure breakers haven’t tripped

 

 

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Why Choose JDK Group
  • Installation of high-efficiency heating and cooling systems
  • Regular maintenance to ensure optimal performance and longevity
  • Prompt repairs to minimize downtime and discomfort
  • Indoor air quality solutions to promote a healthy living environment
Contact JDK Group For All Of Your HVAC & Plumbing Needs

Sherwood Park, CA
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Feels like: 17°C
Wind: 8km/h ENE
Humidity: 29%
Pressure: 1011.18mbar
UV index: 0
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Featured Five-Star
Customer Reviews
Marty P.

Huge thank you to Shane, Keith, Rahul, and Thaer of JDK Heating and cooling for helping out my Mother-in-law Barb on New Year’s Eve with no heat. Could not have asked for more professional and quick acting company and crew to replace her old furnace with New RUUD furnace over the holidays. Top Notch Service!

Marty P.
Treena P.

Very attentive and accommodating through email. Kayden and Jason, while installing our air conditioner, were very efficient, professional and helpful. The whole team is great. I would definitely recommend JDK to friends!

Treena P.
Christine D.

JDK overall is amazing! From the person answering the phones to the service technician who came to the house. I would recommend them to anyone who will listen! If you need work done on your furnace or need a new one give these guys a call you will not be disappointed!

Christine D.
Gary R.

Extremely happy with JDK service, they were professional every step of the way from the 1st after hours call, quote, to finally install. Mike and Jason were great explain everything and were quick, neat and efficient!

Gary R.
Jordan B.

Thanks JDK for our furnace repair. Our furnace went out Saturday morning on the coldest day of the year. We tried a few different companies in Edmonton. JDK was the only one to answer and gave an approximate time they would be. They kept us updated with arrival times and were on time. Very professional and honest up front what the repairs would cost. They were able to repair our furnace quickly and get the heat back on in the low -30s weather which was very much appreciated!

With the great service we will be using JDK for our hvac upgrades in the near future.

Jordan B.
Micheal W.

Thanks JDK! They took really good care of me and everything was done really well. They were easy to work with and even stepped up and went over and above after the initial install. Have had the furnace and a/c for half a year and everything is working great! Thanks Keith, Albert and Mike, Mikes helper who I am forgetting the name of at the moment(sorry), Laura, Steve who all did phenomenal work through out the whole process. Great communication, good price and would recommend to anyone.

Micheal W.
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JDK Group is a leading provider of heating and air conditioning services in Sherwood Park, AB and the surrounding areas. With years of experience and a team of highly trained technicians, JDK Group offers top-notch solutions for all your HVAC needs. Whether you require installation, repair, or maintenance services, JDK Group is dedicated to ensuring your comfort and satisfaction. Serving both residential and commercial clients in Sherwood Park, AB and the surrounding areas, JDK Group takes pride in their commitment to quality workmanship and exceptional customer service.

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Contact JDK Group for seasonal maintenance of your HVAC & Plumbing Equipment

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Reliable Financing Options

JDK Group offers flexible financing options. Customers can take advantage of low monthly installments to help them get the HVAC solutions they need.

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Family owned and operated since 2018, happily serving Sherwood Park, AB and the surrounding areas
Specializing in maintenance, repairs, and installations, we ensure optimum comfort.
Improve your HVAC and Plumbing system performance with our exclusive maintenance plans.

Fort Saskatchewan, AB